Privacy Policy

At XGENIA, we prioritize the protection and privacy of your personal data. This Privacy Policy outlines the data we collect, how it is used, and the steps we take to safeguard your information in accordance with applicable privacy laws and regulations.

Effective Date: 12 September 2024

  1. Data Collection

We collect various types of information to provide and improve our services:

a. Personal Data

When you engage with XGENIA's platform, we may collect personally identifiable information (PII) such as:
● Name
● Email address
● Contact information
● Payment details (if applicable)
● IP address
● Location data (where legally allowed)

b. Non-Personal Data

We also collect non-personally identifiable information (Non-PII) that includes:
● Device and browser type
● Pages visited
● Session duration
● Interaction data with our services (such as gameplay and usage patterns)

  1. How We Use Collected Data

We collect various types of information to provide and improve our services:

XGENIA uses the data we collect for several purposes, including but not limited to:
● Providing services: To offer personalized, immersive iGaming experiences based on user preferences and behaviors.
● Account management: To manage user profiles, facilitate access to services, and handle customer inquiries.
● Payment processing: If applicable, securely processing payments and managing billing information.
● Analytics and improvements: To improve our AI systems, optimize the user experience, and enhance the functionality of our iGaming platform.
● Marketing and promotions: To send promotional offers, newsletters, or product updates, subject to your consent.
● Legal obligations: To comply with regulatory requirements, fraud prevention, and protect against unauthorized activities.

  1. Data Sharing and Disclosure

XGENIA may share your personal data with trusted third parties in the following cases:
● Service Providers: We engage third-party vendors to assist in delivering services (e.g., cloud hosting, payment processors, analytics tools). These providers have access to data only to perform tasks on our behalf.
● Legal Compliance: We may disclose personal data if required by law or in response to valid requests from public authorities (e.g., to comply with a court order or government investigation).
● Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction.
We do not sell or lease your personal information to any third parties.

4. Data Security

XGENIA employs industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include but are not limited to:
● Encryption: Data is encrypted during transmission and at rest to ensure confidentiality.
● Access Control: Restricted access to personal data is limited to authorized personnel only.
● Security Audits: Regular security assessments are conducted to identify vulnerabilities and enhance protection measures.
Despite our efforts, no online service is completely secure. We cannot guarantee the absolute security of your personal information.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once personal data is no longer needed, we securely delete or anonymize it.

6. Your Data Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:
● Access: The right to request access to the personal data we hold about you.
● Correction: The right to request correction of any inaccurate or incomplete data.
● Deletion: The right to request deletion of your personal data, subject to legal obligations.
● Restriction: The right to request limitations on the processing of your personal data.
● Portability: The right to receive your personal data in a structured, machine-readable format.
● Objection: The right to object to the processing of your personal data for specific purposes.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and platform. These cookies allow us to:

● Remember user preferences and settings
● Analyze usage patterns and performance
● Provide personalized content and advertisements
You can control your cookie preferences through your browser settings. However, disabling cookies may limit some functionalities of our services.

8. Third-Party Links

Our website may contain links to third-party sites. XGENIA is not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before providing any personal information.

9. Updates to This Privacy Policy

XGENIA reserves the right to modify or update this Privacy Policy at any time. Changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically.